Legal information

This page contains the legally required company information and terms for Rewardmonument (corporate catering and events in Australia).

Company:Rewardmonument
Chamber of Commerce: 78549213
VAT ID:AU001234567B45

Privacy Contact

Company details & representative contact

Contact person name

Operations manager

Address:45 Rouse Street, Port Melbourne VIC 3207

Phone: +61384739165

Email: rewardmonument@outlook.com

Delivery hours:Mon–Sat (Sun/public holidays on request)

Terms and conditions (summary)

Below are key points from our general terms and conditions of delivery. Full terms are available on request.

All quotes are subject to availability and errors. Prices exclude any location or serving costs unless otherwise stated. Prices may be adjusted for significant changes in raw material costs.

Invoices must be paid within the stated payment term. For business clients, we usually apply 14 days net. In the event of late payment, we are entitled to charge administrative and collection costs.

Delivery times are indicative; deviations due to traffic or force majeure may occur. Any special instructions must be provided in advance. Damage or missing items must be reported immediately upon receipt.

Cancellation and amendment policy

For business orders and events, we apply cancellation terms that depend on the time of ordering and the size of the order:

Up to 72 hours before delivery: free changes/cancellation.
72–24 hours: 50% of the order value may be charged.
Within 24 hours: 100% of the order value on cancellation.

Liability & allergens

We prepare with care, but cannot fully exclude cross-contamination. Customers must inform us in advance about allergies. Our liability is limited to direct damage and at most the invoice value of the relevant delivery, to the extent permitted under Australian law.

Allergens

Always declare allergens in advance; we will send an ingredient list on request.

Insurance

We are insured for business liability; details on request.

Force majeure

In the event of force majeure (weather, transport restrictions, pandemic), obligations will be adjusted without compensation.

Complaints & dispute resolution

We welcome complaints by email at rewardmonument@outlook.com or by phone. For consumers, the statutory right of withdrawal applies (where applicable) — see below. For disputes, you can use the European ODR platform:

EU online dispute resolution:https://ec.europa.eu/consumers/odr
Internal complaints procedure: written response within 14 days.

Consumer law & right of withdrawal (AUS)

If you make a purchase from Rewardmonument as a consumer, additional consumer rights may apply. For catering deliveries, exclusion of the right of withdrawal often applies once we have started performance after your express consent. Important:

You have the right to information before purchase.
The right of withdrawal lapses for custom-made or perishable products once delivery has begun.
If in doubt, contact us at rewardmonument@outlook.com.

Frequently asked questions (legal)

Is there a consumer service point?

Complaints and questions are handled centrally via the head office address in Sydney; see contact page for details.

Can I request the full terms and conditions?

Yes — send an email to rewardmonument@outlook.com and we will send the full terms by email.