Privacy Statement

This privacy statement describes how Rewardmonument processes personal data when you use our corporate catering, buffet and event catering services or visit our website. We value careful handling of data and aim for clear communication about purposes, legal bases and retention periods.

Data Controller
Rewardmonument, located at 45 Rouse Street, Port Melbourne VIC 3207, is responsible for the processing of personal data as described in this statement. For questions, you can contact us via rewardmonument@outlook.com or by telephone at +61384739165.

What data we process
We may process the following categories: identification and contact details (name, email address, telephone number), organization and delivery information (company name, address, contact person), order and delivery data (packages, quantities, dietary requirements, time slots) and communication preferences. When you visit the website, technical data may be processed, such as IP address, device and browser type, and anonymized statistics.

Purposes and legal bases
We process data to respond to inquiries, prepare quotes, deliver orders, handle invoicing, improve service and, with consent, send news or updates. The processing is based on performance of a contract, legitimate interest (efficient business operations, quality improvement, security) or consent where required (for example, for newsletters).

Sharing with third parties
Data is shared exclusively with parties involved in providing our services, such as logistics suppliers or administrative service providers. We conclude appropriate agreements with processors. Data is not resold. Transfers outside the European Economic Area take place only if an appropriate level of protection is ensured in accordance with applicable legislation.

Retention periods
We do not retain personal data longer than necessary for the stated purposes. Administrative data is retained in accordance with statutory periods. Relevant communication and delivery information may be retained for the duration of the collaboration and a reasonable period thereafter for documentation and handling inquiries.

Security
We take appropriate technical and organizational measures to protect personal data against loss or unlawful processing. These include access management, encryption where possible and selective authorizations.

Rights of data subjects
Within legal limits, you have the right to access, rectification, restriction, portability, objection and erasure. If processing is based on consent, you may withdraw that consent at any time; this does not affect prior processing. Requests can be directed to the contact details stated above. We may ask for additional information to verify your identity.

Cookies and similar technologies
Our website may use functional and analytical cookies to make the site work and to measure usage. Where required, we ask for consent. You can adjust your browser settings to manage or delete cookies. In our cookie notice we explain the choices.

Business communications
As part of our services, we may send messages about planning, changes or follow-up. You can unsubscribe from non-essential commercial communications via the instructions included in the message.

Changes
We may amend this privacy statement from time to time. The most recent version is available on this page. In the event of material changes, we aim to inform you via appropriate channels.

Contact and complaints
For questions or requests, you can reach us via rewardmonument@outlook.com or +61384739165. If you believe that processing is contrary to legislation, you can lodge a complaint with the Data Protection Authority.